royal stoke university hospital jobs
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Junior Patient Experience Advisor
University Hospital of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£29,970 - £36,483 a year
Permanent- To act as a point of contact for Trust Complaints Team for patients, carers, relatives, service users and members of the public.
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Health and Safety Manager - Healthcare
Sodexo3.6
Stoke-on-Trent ST4 6QG
£45,000 - £47,000 a year
Disability confident- As a Health and Safety Manager with Sodexo, you are also a trusted knowledge source and quality of life improver.
- Control and support of contractors on site.
Call Centre Assistant
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£23,615 a year
Part-time
Night shift- We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
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Subway Sandwich Artist
Sodexo
Stoke-on-Trent ST4 6QG
£9.95 - £12.00 an hour
Overtime- The majority of your work will involve interacting with patients, visitors, and staff while providing exceptional customer service.
Admin Support role
University Hospitals of North Midlands NHS Trust
Trentham ST4 6QG
£23,615 a year
Part-time- Provide a first point of contact for telephone enquiries for the Interstitial Lung Disease.
- Make contact & liaise with GP practices to obtain lung function &…
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Administration Support Officer
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£24,071 - £25,674 a year
Full-time- The post holder will provide support to the administrative team and Consultant Histopathologists.
- The post holder will provide comprehensive, efficient and…
Imaging Receptionist/Helpdesk
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG- You will need to be able to communicate well at all levels and have good attention to detail .
- You will need to be flexible as the rota requires Monday to…
Lung Health Screening Administration/Clerical Assistant
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST2 8DD
£23,615 a year
Full-time- The post holder will be part of a busy but friendly team providing clerical support to the Targeted Lung Health Team.
Ward Clerk
University Hospitals of North Midlands NHS Trust
Stafford ST16 3SA
£23,615 a year
Part-time- You will need to be competent with Microsoft Office, ideally have experience working with Careflow and iPortal.
Sterile Services Technician
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£23,615 a year
Full-time- This is a fully flexible job role and shift patterns may be changed at short notice.
- Predominantly working core shifts of - 22.00hrs - 06.00hrs Monday through…
Asthma Nurse Specialist
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£37,338 - £44,962 a year
Full-time- The Asthma Nurse will be working with the Royal Stoke Adult Asthma Team, liaising with GP’s, practice nurses/nurse practitioners to support the screening,…
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Appointment Scheduler
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£24,071 - £25,674 a year
Full-time
Weekend availability- Full time position as an Appointment Scheduler (1 x 37.5 hours).
- The post will involve contacting patients and scheduling appointments, dealing any enquiries…
- Are you looking for a new challenge? Are you looking to work in a fast paced team? If you answered yes, then this role could be for you! An exciting…
Imaging Medical Secretary
University Hospitals of North Midlands NHS Trust
Stafford ST16 3SA
£24,071 - £25,674 a year
Part-time
PostedPosted 3 days ago·More...
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Trainee Advanced Clinical Practitioner
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£37,338 - £44,962 a year
Full-time- The trainee advanced clinical practitioner (ACP) endeavours to achieve through supervision, clinical and academic competence to become a qualified ACP.
Healthcare Science Practitioner
University Hospitals of North Midlands NHS Trust
Stoke-on-Trent ST4 6QG
£29,970 - £36,483 a year
Full-time- The cardiology department offers a wide range of cardiac services including electrocardiography, ambulatory monitoring and analysis (including 12 lead holder…
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Job Post Details
Junior Patient Experience Advisor- job post
University Hospital of North Midlands NHS Trust4.34.3 out of 5 stars
Stoke-on-Trent ST4 6QG
£29,970 - £36,483 a year - Permanent
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Job details
Here’s how the job details align with your profile.Pay
- £29,970 - £36,483 a year
Job type
- Permanent
Location
Stoke-on-Trent ST4 6QG
Full job description
To act as a point of contact for Trust Complaints Team for patients, carers, relatives, service users and members of the public. Liaising with the enquirer to clarify their request and determine the appropriate action required e.g. providing complex and sensitive advice and solutions for their queries/concerns, drafting responses or identifying the most suitable respondent/individual to resolve the query, using contacts and networks within and outside the organisation to facilitate a prompt response. Ensure that the complainant is kept updated throughout the process regularly and timely as agreed.Triage incoming formal complaints for severity, escalate as necessary to the Quality and Safety Team/ Complaints, PALS and Volunteer Services Manager etc. Liaise with complainants, identifying the key points, agreeing an action plan and timescales and supporting the complainant throughout the formal complaints process Liaise with the Divisional Governance and Quality Managers and regarding any complaints that relates to a current or previous incident investigation. To process, record and support the resolution of non-complex formal complaints in line with Trust policy. Ensure formal complaints are accurately entered on to Datix together with any emails, statements, reports, action plans and any other documents.
To facilitate and attend formal complaint with patients, carers or members of the public who may be displaying a challenging range of behaviours in distressing and emotional situations. To ensure all complainants are supported through the formal complaints process, and that they are aware of other independent organisations such as independent advocacy organisations, who can help. Regularly undertaken complex audits on DATIX to check for recurring themes and trends to assist in the learning and improvement of services. Ensure the escalation of any such trends to the Complaints, PALS and Volunteer Services Manager.
Responsible for ensuring secure storage and appropriate document control mechanisms are in place for sensitive information. Ensure that the Complaints, PALS and Volunteer Services Manager is kept up to date with any process failures, and reasons to explain this. Frequent concentration and work pattern unpredictability. Concentration required for enquiries, complaints, interruption from patients or members of the public requiring immediate attention.
To be able to work across both Royal Stoke and County Hospital sites when required. To be responsible for the management and allocation of work to ensure that peaks in service demand are effectively managed and priorities are met. To work closely with Complaints, PALS and Volunteer Services Manager and the Head of Patient Experience ensuring timely information on data is available on request and for monthly, quarterly and annual reports. To review national and local reports pertaining to patient experience to be able to contribute to developing/updating Trust guidance and policy.
To undertake any other duties at the request of the line manager which are appropriate within the role. Authorised signatory for small payments. Stock control of office stationary VDU/Computer usage input data into computer regularly
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