In the Spotlight: Mersey Care NHS Foundation Trust
When Mersey Care NHS Foundation Trust needed to fast-track the launch of its 24/7 urgent Mental Health Crisis Helpline during the COVID-19 pandemic, it realised its existing technology simply couldn’t keep up with the demand. Together with ITGL, Calabrio and Cisco Webex Contact Center, it implemented a solution that’s not just meeting NHS directives but improving care outcomes for patients and safeguarding clinicians.
Continue reading this article about In the Spotlight: Mersey Care NHS Foundation Trust
by Christine Horton
NHS Forums - For daily discussion by NHS Staff.

When Mersey Care NHS Foundation Trust needed to fast-track the launch of its 24/7 urgent Mental Health Crisis Helpline during the COVID-19 pandemic, it realised its existing technology simply couldn’t keep up with the demand. Together with ITGL, Calabrio and Cisco Webex Contact Center, it implemented a solution that’s not just meeting NHS directives but improving care outcomes for patients and safeguarding clinicians.
Continue reading this article about In the Spotlight: Mersey Care NHS Foundation Trust
by Christine Horton
NHS Forums - For daily discussion by NHS Staff.