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How does a Patient report NHS Complaints properly?

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How does a Patient report NHS Complaints properly?

As discussed in NHS Staff Only Forums I thought this would be worth discussing from a patients perspective also.

The current way is to use PALS I think. But perhaps there needs to be a central website that isn't part of the NHS to allow the public to keep checks on NHS services and trusts.

What would you say? Have you witnessed or even been a victim of a poor service yourself?
 

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How does a Patient report NHS Complaints properly?
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